SHIPPING POLICY
Brand: AzouTrade INC
Registered Address: 2525 Arapahoe Ave Ste E4 1118, Boulder, CO 80302 US
Official Support Email: info@azoutrade.store
Business Support Phone: +1 (385) 4371955
Emergency Only: +86 19397055121 / melonzzz@foxmail.com
1) Processing Time
Orders are processed within 2–5 business days.
Processing time refers to internal order handling, verification, packing, and preparation prior to hand-off to the carrier.
2) Carriers & Delivery
AzouTrade INC primarily fulfills shipments through DHL.
Based on operational requirements or destination, UPS or an alternative carrier may be used.
Delivery timelines are carrier-dependent and may vary by region, routing availability, customs clearance, and seasonal volume.
Estimated delivery ranges shown at checkout are informational only and not guaranteed arrival dates.
3) Sanctioned / Restricted Regions
If an order is associated with a location, jurisdiction, or entity subject to sanction restrictions, export control regulations, high-risk routing classification, or carrier delivery prohibition, AzouTrade INC reserves the unilateral right to cancel the order and issue a direct refund back to the original payment method without prior notice.
Final determination is made at our discretion.
4) Tracking Information
A tracking number will be provided by email once the shipment is dispatched.
Tracking status and updates are based on third-party carrier data availability.
5) Delivery Confirmation & Liability
Once a parcel is marked “delivered” by the carrier tracking system, it is considered fulfilled.
AzouTrade INC is not responsible for parcels lost or stolen after delivery scan.
Lost parcels occurring before delivery scan will be reviewed in coordination with the carrier, based on available tracking evidence.
6) Address Accuracy
Customers are responsible for ensuring address accuracy at checkout.
Orders shipped to incomplete, incorrect, or unverifiable addresses may not be eligible for reshipment or refund.
7) Shipping Fees
Shipping fees (if applicable) are displayed at checkout.
Shipping cost may vary based on region, carrier, weight, volumetric assessment, or promotional terms in effect at the time of purchase.
8) Customs & Regulatory Clearance
Certain destinations may require customs inspection or duty assessment.
Any import taxes, customs fees, or clearance-related charges are the responsibility of the recipient.
9) Delivery Exceptions
Carrier delays caused by severe weather, customs processing, operational backlog, carrier disruption, or peak-season congestion do not constitute grounds for refund of shipping fees.
10) Policy Independence
This Shipping Policy operates independently from — and shall not be merged with — the Return & Refund Policy and the After-Sales & Warranty Policy.
AzouTrade INC maintains this Shipping Policy to ensure clarity, transparency, and responsible fulfillment standards.