After-sales & Customer Policy
AFTER-SALES & WARRANTY POLICY
Brand: AzouTrade INC
Registered Address: 2525 Arapahoe Ave Ste E4 1118, Boulder, CO 80302 US
Official Support Email (required for after-sales): info@azoutrade.store
Business Support Phone: +1 (385) 4371955
Emergency Only: +86 19397055121 / melonzzz@foxmail.com
1) General Statement
AzouTrade INC provides after-sales support to protect long-term usage experience and ensure customer service continuity. Order identification is required for all after-sales inquiries.
2) Warranty Coverage — 90-Day Manufacturing Defect Warranty
We provide a 90-day limited warranty covering manufacturing defects only beginning from the delivery date.
The warranty covers:
• structural stitching integrity failure
• functional hardware / zipper failure
• manufacturing process defects that affect normal usage
The warranty does not cover:
• wear & tear from usage
• accidental / abusive damage
• stains, odor, contamination
• modification, alteration, or non-standard handling
3) Warranty Resolution Logic
Warranty claims are processed in the following hierarchy:
1) replacement (priority)
2) equivalent model / value when identical inventory is unavailable
IMPORTANT: Warranty claims do not automatically qualify for refund. Warranty processing does not extend or redefine the 14-day return window defined in the Return & Refund Policy.
4) Evidence Requirement
Customers must provide:
• order number
• photos/videos showing the described condition
• description of the issue
Evidence completeness affects response speed and final evaluation.
5) After-Sales Communication Format
Recommended message format:
Subject: AFTER-SALES SUPPORT — Order #XXXX
Name:
Product Name / Variant:
Issue Description:
Photos / Video Attached:
6) Evaluation & Verification
All after-sales claims are evaluated based on:
• product condition
• warranty scope applicability
• time window
• proof provided
AzouTrade INC may request additional material if required.
7) Processing Timeframe
Cases will be reviewed in standard support timeframes.
During peak periods and public holidays, processing time may extend.
8) Exclusions & Abuse Prevention
We may decline after-sales support in cases involving:
• fraudulent claims
• intentional misuse
• repeated abuse behavior
• altered or non-original product condition
9) Policy Independence
This After-Sales & Warranty Policy is independent from the Return & Refund Policy.
Each policy governs its own applicable scope and shall not be used to override or reinterpret the other.
AzouTrade INC operates these policies with transparency, consistency and professional service management standards.